Refund policy

A non-refundable deposit of 30% is required to secure the booking for weddings or events.
The deposit is due to confirm your booking.
Full payment is required 30 days before the event date, unless otherwise agreed in writing.
Cancellations must be made in writing. If cancellation occurs:
- More than 30 days before the event and more than 6 months after the booking was made, a full refund of payments made, excluding the deposit and any services already completed.
- Less than 30 days before the event: generally no or 25% or less than refund (minus deposit), this will be assessed on a case-by-case basis taking into consideration works completed, loss of work and opportunity, wages, bookings and stock paid for etc.
No refunds for events will occur after the event has been completed.

Booking of the Casa Luna Content Studio is subject to availability and must be paid in full via our bookings system for a confirmed session.
Cancellations of studio bookings must be made in writing.
- If cancellation occurs more than 14 days before the booking date a full refund may occur minus $50 administrative and processing fee.
- If cancellation occurs less than 14 days before the booking date: no refund is eligible.
No refunds are available after studio session use has occured.

The Bloom Edit - Refunds and Cancellations:

Due to the nature of fresh flowers and the custom nature of our designs:

Orders can be cancelled with a full refund if the cancellation is made before 10am on the day of delivery.
No refunds will be given for cancellations made after the 10am cut-off or if the flowers have already been dispatched for delivery.
In the rare case that an order cannot be fulfilled due to unforeseen circumstances (e.g., supply issues), we will contact you to offer an alternative arrangement or a full refund.